Non-Accredited Training

Please contact us for quotation

Fire Fighting
1 day training

Level 2

First Aid
2 day training

Level 2

Health and Safety for Management
1 day training

  • Introduction to OHS Act.
  • Purpose and goal of the program.
  • What is health and safety and what does it mean.
  • What does the Act say and mean?
  • Why and how to maintain health and safety in the workplace.
  • The employers, safety representatives and committee member’s responsibilities.
  • How to conduct investigations and what administration should be in place.
  • The rights of the employers, employees, committee, and safety reps.
  • What to look for in the workplace with regards to health and safety from the committee's point of
  • Administrations responsibilities.
  • Procedures to follow in case of an emergency.
  • Case studies and practical exercises for the employers and committee.

Dynamic Customer Care
1 day workshop

  • What is Service?
  • The benefits of giving customer satisfaction
  • Customers wants – what customers like and dislike in company staff.
  • Motivation and commitment to service – how to shape your own attitude and motivate yourself to be “customer orientated”
  • Service with a smile – how to improve face-to-face contact.
  • Interpersonal skills for dealing with different types of people.
  • The difficult customer
  • The telephone - telephone techniques and etiquette
  • Handling complaints
  • The importance of listening
  • Goal and action plan

Effective Time Management
1 day workshop

  • Why do you need time?
  • Time Management Styles, how to get the one that works for you.
  • How to prioritize / plan
  • How to control “Time Wasters”
  • Controlling your paperwork
  • Make time management work for you.
  • Action Plan

Stress Management
1 day workshop

  • Understanding stress - what is stress?
  • Origins / causes of stress.
  • Effect of stress on our lives
  • Can I eliminate stress from my life?
  • How can I manage stress better?
  • Coping strategies for stress
  • Stress and the Self-concept
  • Stress and work
  • Goal and action plan

Effective Time Management
1 day workshop

  • What is conflict - why conflict?
  • Causes of conflict
  • How to prevent conflict
  • Resolving conflict
  • Goal and action plan

Effective Supervisory Skills
3 day workshop

  • Your attitude to being a supervisor.
  • The full role and responsibilities of the Supervisor
  • How does a successful Supervisor look?
  • How to develop and maintain personal authority as a leader.
  • How to motivate subordinates to give of their best.
  • How to effectively manage performance appraisals
  • Problem solving and decision making.
  • Delegation.
  • Effective communication.
  • The disciplinary tasks of a supervisor in the disciplinary process
  • Developing and maintaining good working relationships.
  • Organizing and controlling own work and that of your team
  • Effective time management
  • Planning - how to plan, why to plan and what to plan.
  • Planning for self-development
  • Personal goals and action plan.

Team Building
3 day team building intervention

  • What is a team?
  • Characteristics of a good team
  • Establishing ground rules for the team
  • How to define and set team objectives - a plan for developing the Team
  • How effective teams are structured and organized.
  • Personality differences - how to make it work.
  • Individual strong and weak points & Team strong and weak points
  • Attitudes and paradigm shifts
  • Problem solving in a team.
  • Effective communication within teams
  • How to develop team spirit
  • How to ensure the team is highly motivated - team members will learn how to help motivate and support one another to give of their best
  • Successful team decision making.
  • Goal and action plan for success.

Effective Business Communication Skills
1 day workshop

  • Identifying and overcoming barriers to communication.
  • Communicating appropriately and effectively with different types of people, and with groups
  • The secret of effective business writing: letters, reports, and memoranda
  • Media communication.
  • Language usage.
  • How to use visual aids and illustrations as an aid to understanding.
  • Tips for taking in information more efficiently by better listening and faster reading.
  • Persuading people and negotiating with them
  • How to use non-verbal (body language) communication as an aid to getting the message across and to build strong interpersonal relationships.
  • Goal and Action plan

Effective Debt Collecting
1 day workshop

  • The right mental attitude, building good client relationships.
  • How to make your job interesting and exciting
  • Company profitability - the role of credit control therein
  • Different categories of customers in credit control and how to “manage” them.
  • Looking at different collection systems.
  • Excuses and how to handle them
  • Setting collection targets / goals.
  • Funky fun ideas to get your money in quicker.

Goal Setting and Motivation
1 day workshop

  • Attitude - what is attitude, how does it work?
  • My attitude towards myself, my team / colleagues and company.
  • Habits (conditioning) especially those that is preventing us from achieving what we would like to achieve.
  • How can we change them?
  • Success - what is success?
  • How can I be more successful?
  • Know yourself - what are my weak points (bad habits) what are my strong points
  • What attributes would I like to possess?
  • Where and how do I fit into the big picture (my role and the importance of my role)
  • My unlimited potential - how can I use more of my potential? What is in it for me?
  • Setting and achieving personal and company goals - practical goal setting to achieve results.
  • Self-motivation and goal direction
  • Visualization
  • Affirmations
  • Living live with positive expectancy
  • Customers - who are they and what do they expect - living up to our customers’ demands.
  • Action plans to get results.

Professional Sales Techniques
2 day workshop

  • Professional selling skills and qualities you need to develop to be successful
  • How to maximize effectiveness - selling by objectives
  • How to make appointments professionally and obtain interviews
  • The art of gaining and attaining attention
  • You will learn questioning and listening skills needed to identify real needs
  • How to use offer analysis to show your client what is in it for him personally.
  • How to make customers want to buy
  • How to answer objections
  • How and when to close the sale professionally
  • Effective time and territory planning to gain maximum results
  • Building good client relationships - the interpersonal skills you require
  • Adapting your sales techniques to customers' likes and dislikes
  •  Goal and action plan for success

Dynamic Tele Sales
2 day workshop

  • What is Telemarketing/ sales?
  • Conquering the fear of selling
  • Telephone skills and etiquette – how to communicate effectively on the telephone
  • Preparing and planning the sales call
  • Creating the right impression on outgoing/cold calls
  • How to introduce yourself and maintain attention
  • Using Offer Analysis to motivate customers to buy from your company.
  • Answering objections
  • Handling in-coming calls effectively, so that inquiries become orders.
  • Effective listening
  • Positive mental attitude.
  • Closing or gaining commitment on the call.
  • Goal and action plan.

Motivational Leadership
2 day workshop

  • Your role as manager
  • Where does leadership fit in?
  • Effective leadership - understanding your full role and identifying your own strengths and weaknesses
  • How to make better decisions
  • Effective problem solving
  • Managing change
  • How to develop and maintain personal authority as a leader
  • How to motivate people to give of their best
  • How to improve communication within the team
  • Effective delegation
  • Effective performance appraisals
  • Planning and Time Management
  • Effective human relations - range of skills needed
  • Goal and action plan

Discipline and Grievance Management
3 day workshop

Discipline Management

  • The role of discipline
  • The relationship between employer and employee
  • The Common Law
  • The Employer's Duty
  • The Employee's Duty
  • Rules in the Workplace
  • Standards in the Workplace
  • The Labour Relations Act
  • Disciplinary Code
  • Fairness & Equity

Grievance Management

  • The role and application field of Grievance Management
  • The grievance processes
  • Rights of employees and employers
  • Conflicts of Rights and Conflicts of Interest
  • Revisiting Principles in Discipline Management
  • Arriving at a decision, evidence evaluation
  • Fairness and Equity
  • Conflict Resolution
 

Procedural Fairness

  • Investigation
  • Witnesses
  • Suspect
  • Statements
  • Real Evidence
  • Scene
  • Suspension
  • Union Representatives
  • The Disciplinary Hearing
  • Convening the Hearing
  • Representation
  • Parties at the Hearing
  • The Presiding Officer
  • The Employee
  • Conducting the Inquiry
  • Deciding the Merits
  • Onus of Proof
  • The Finding
  • The Sanction
  • Procedure

Substantive Fairness

  • The Labour Relations Act
  • Did the Employee Contravene a Rule?
  • Existence of a Rule
  • Was there a Contravention of the Rule?
  • A Valid and Reasonable Rule
  • Knowledge of the Rule
  • Consistent Application of the Rule
  • Gross Misconduct and Dismissal
  • Gross Dishonesty
  • Wilful Damage to Property
  • Assault and Fighting
  • Insolence
  • Insubordination
  • Time Related Offences
  • Drunkenness/ Alcohol Abuse
  • Mock Hearing [practical drafting of charges, convening and holding of a hearing]

Effective Telephone Skills and Etiquette
1 day workshop

  • Telephone Manners
  • Respecting the caller’s time
  • Putting callers on hold
  • Transferring calls
  • Placing a call for someone else
  • Managing multiple lines
  • Screening calls
  • Taking messages
  • Managing challenging calls
  • Cell phone etiquette
  • Voice mail
  • Handling difficult customers
  • Goal and action plan

For more information contact:  Magda 081 404 5810 OR Daleen 083 283 6474
Email: magda@smartsociety.co.za OR daleen@smartsociety.co.za